Return or exchange
ORLO applies a simple baseline: return or exchange is possible within 7 days if the product is unused, clean, complete and in its original packaging.
Returns & exchanges
A simple and clear policy
We keep the rule simple: if the product is not suitable, contact us quickly and we will look for the best solution.
Wrong or damaged product
If you receive a wrong or damaged product, contact us quickly with photos. We will review the case and suggest an appropriate solution.
Conditions confirmed with ORLO
Some conditions may vary depending on the product, city and carrier. ORLO confirms return or exchange options when reviewing the request.
ORLO support
Need clarity before ordering?
Send us your question, the reference you need or a photo of the part. We will help you choose clearly.